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  1. APIs
  2. Tutorials

Webhooks

PreviousImport multiple messages into Tiledesk using REST APIs from third party appNextCustom Request assignment

Last updated 1 year ago

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This section proposes a set of tutorial to show some common tasks you can address using this feature.

The main purpose of webhooks is call a user-defined action (in the form of an HTTP endpoint) when specific Tiledesk events occur.

The first tutorial addresses an custom assignment every time a new request is moved to a Department's pooled routing schema.

The second tutorial shows how you can get your chat transcript on each closing operation (i.e. for the purpose of sending it to your remote CRM to synchronize conversations)

More tutorials will come, stay tuned!

Custom Request assignment
Request transcript on close