Tiledesk Docs
All Tutorials Summary
In this section we list all developer tutorials available for the Tiledesk platform.
Having all the tutorials listed in a single page is a good way to get a global vision of all the amazing things that you can do with Tiledesk.

Widget Tutorials

Hide widget

A very simple tutorial to hide the widget when no agent is available. Good to learn the basics of Widget SDK (and some Tiledesk APIs too).

Conversation-embedded apps, Quick start

A quick start, introductory tutorial to conversation-embedded apps. You will learn how to implement a basic conversation-embedded application. It's a skeleton App that will show you the basic principles, architecture and APIs involved in the development of a simple conversation-embedded application.
Conversation-embedded apps - Quick start

Use a Prechat form during conversation

Do you want a more customizable prechat form? Do you want the user to play with your chatbot and ask his personal data only when needed (i.e. during human handoff)? With this tutorial you'll learn how to setup a minimum and fully functional prechat form that appears in the conversation only when the user is bored with your chatbot and would like to chat with a human!
In-conversation Prechat form

External Chatbots Tutorials

Resolution Bot Tutorials

REST APIs Tutorials

Webhooks Tutorials

This section proposes a set of tutorial to show some common tasks you can address using this feature.
The main purpose of webhooks is call a user-defined action (in the form of an HTTP endpoint) when specific Tiledesk events occur.
The first tutorial Custom Request assignment addresses an custom assignment every time a new request is moved to a Department's pooled routing schema.
The second tutorial Request transcript on close shows how you can get your chat transcript on each closing operation (i.e. for the purpose of sending it to your remote CRM to synchronize conversations)