Show/Hide widget programmatically

In this tutorial we will show to you how to manage visualization of widget programmatically using hide/show parameters and open/close method. Furthermore, we add a subscription to onClose tiledesk event to manage close button and hide it on click.

First of all you have to set startHidden property to true in window.tiledeskSettings to not show widget when it starts.

window.tiledeskSettings= {
    projectid: "<<TILEDESK_PROJECT_ID>>",
    startHidden: true
};

Then you have to handle click event of the openWidget and closeWidget buttons in order to programmatically show and hide widget.

// programmatically open the widget
function openWidget() {
    window.Tiledesk('show');
    window.Tiledesk('open');
}

// programmatically close the widget
function closeWidget() {
    window.Tiledesk('close');
    window.Tiledesk('hide');
}

Finally, to complete, you can optionally subscribe to 'onClose' tiledesk event and use hide method to hide widget when user click on close up right corner icon.

//subscribe to onClose Tiledesk event and then hide widget 
window.Tiledesk('onClose', function(event_data) {
    window.Tiledesk('hide')
});

The entire sample code is presented below.

<script type="application/javascript">
        window.tiledeskSettings= 
        {
            projectid: "6480a7f683b1e1001370a6b1",
            startHidden: true
        };
        (function(d, s, id) { 
            var w=window; var d=document; var i=function(){i.c(arguments);};
            i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;                    
            var js, fjs=d.getElementsByTagName(s)[0];
            if (d.getElementById(id)) return;
            js=d.createElement(s); 
            js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
            fjs.parentNode.insertBefore(js, fjs);
        }(document,'script','tiledesk-jssdk'));

        
        // programmatically open the widget
        function openWidget() {
          window.Tiledesk('show');
          window.Tiledesk('open');
        }

        // programmatically close the widget
        function closeWidget() {
          window.Tiledesk('close');
          window.Tiledesk('hide');
        }

        //subscribe to onClose Tiledesk event and then hide widget 
        window.Tiledesk('onClose', function(event_data) {
           window.Tiledesk('hide')
        });
</script>

On this page here you can view the entire code and run it to better understand the results