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  • Introduction
  • Community
  • Ask for Support
  • Public Roadmap and Changelog
  • Tutorials
  • Widget
    • Widget SDK
    • Javascript API: Methods
    • Javascript API: Attributes
    • Javascript API: Listeners/Events
    • Widget Authentication
    • Widget Angular integration
    • Widget React integration
    • Widget for Android with WebView
    • Widget for iOS with WKWebView
    • Widget for Flutter with WebView
    • Widget for React with WebView
    • Widget for Wix Website platform
    • Tutorials
      • Hide widget
      • Show/Hide widget programmatically
      • Force widget loading without user interaction
      • Mobile positioning
      • Custom size (width/height)
      • Installing widget on selected pages
    • Conversation Embedded Apps
      • Payment App Tutorial
      • Prechat form App Tutorial
    • Advanced
      • Preset the Widget on a specific Department
      • Authentication Flow
      • Widget protocol specs
      • Prechat Form JSON specs
      • Prevent multiple conversations
      • Old versions
        • Web SDK v4
  • External Chatbot
    • Introduction
    • Hello World tutorial
    • Chatbot to Human handoff
    • Send Text Buttons
    • Advanced Tutorials
      • Introduction
      • Tutorial 1 - Dialogflow as external chatbot
      • Tutorial 2 - Buttons and images
      • Tutorial 3 - Automatic human handoff with fallback intent
      • Tutorial 4 - Explicit Human handoff with user intent
      • Tutorial 5 - Gracefully handling operating hours during handoff
      • Generate Dialogflow Google Credentials file
    • Rasa tutorials
      • Rasa Tutorial 1 - Rasa as external chatbot
  • Resolution bot
    • Introduction
    • Quickstart
    • Webhook service
    • Rich messages
    • Tutorials
      • Chatbot chooser (multilanguage)
      • Department chooser
      • Order info (webhook)
  • APIs
    • REST APIs
      • Introduction
      • Authentication
      • Requests
      • Leads
      • Messages
      • Activities
      • Projects
      • Team
      • User
      • Analytics
      • Canned responses
      • Tags
      • Events
      • Jwt
      • Labels
      • Images
      • Files
      • Segments
      • Chatbots
      • Knowledge Bases
        • Knowledge Base
        • Contents
        • Question & Answer
      • Management Api
        • Departments
        • Groups
    • NodeJS SDK
    • Webhooks
      • Subscriptions
    • Conversation Messages APIs tips
    • Realtime API
    • JWT Authentication
      • JWT Custom authentication Tutorial
    • Tutorials
      • REST API
        • Sending and receiving messages with Tiledesk APIs
        • PHP Tiledesk REST API example
        • Import multiple messages into Tiledesk using REST APIs from third party app
      • Webhooks
        • Custom Request assignment
        • Request transcript on close
  • Apps
    • Build Custom App - Quick start
    • External Channels integration flow diagram
    • Telegram integration tutorial
  • Dashboard & AgentChat SDK
    • Dashboard SDK
    • Agent Chat SDK
  • Architecture
    • Architecture overview
    • Components list
    • Bot Design diagram
    • Multi Channel Message Flow
  • Installation
    • Installation
    • Running Tiledesk using Docker Compose
    • Running Tiledesk with Kubernetes using Helm
    • Choosing Hardware
  • Configuration
    • Chat21 channel configuration
    • Email parameters and templates configuration
    • Configure the logging system
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Please refer to this document to understand how the Tiledesk team and the Tiledesk Community provides support for the free plans and the open source edition of Tiledesk software.

Urgent issues? Paid subscriptions

If you think your issue is urgent, then you have two choices:

  • Subscribe for a paid plan on the

  • Get a support package for the

I need Help but it's not so urgent

Use

Patiently wait for an engineer to consider helping you.

If you opt for community's help instead of paid support, please notice that:

  1. When opening an issue, create a small, isolated, simple, reproduction of the issue using an online code editor (like replit, codepen, codesandbox etc.) if possible and a GitHub repository if not. The process may help you discover the underlying issue (or realize that it’s not an issue with the project). It will also make it easier for maintainers to help you resolve the problem.

  2. Your question must be well-documented and you should provide the minimum code required to reproduce the problem. When possible always provide a running example to that gives evidence of the issue.

  3. We do this in our spare time. Please respect our team.

  4. Just because it is urgent for you does mean that it is urgent for the whole Tiledesk product or community

  5. Please answer their questions patiently and help them try and understand your problem

  6. Being rude to them will not help you at all

  7. Please note that posting the same question in several channels will not help you

  8. Don't open a bug yet. When you ask in the channels or forums then devs or other community helpers will tell you if you really need to open an issue. Frequently if there really is a problem you won't be the first one to experience it, so always check the forum carefully for duplicates. Use lots of different search terms and make sure you check closed Issues as well (see below).

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