# Ask for Support

Please refer to this document to understand how the Tiledesk team and the Tiledesk Community provides support for the free plans and the open source edition of Tiledesk software.

## Urgent issues? Paid subscriptions

If you think your issue is urgent, then you have two choices:

* Subscribe for a paid plan on the [Cloud edition](https://tiledesk.com/pricing-live-chat/)
* Get a support package for the [Enterprise Edition](https://tiledesk.com/tiledesk-live-chat-on-premise/)

## I need Help but it's not so urgent

Use [our forum](https://tiledesk.discourse.group/)

Patiently wait for an engineer to consider helping you.

If you opt for community's help instead of paid support, please notice that:

1. When opening an issue, create a small, isolated, simple, reproduction of the issue using an online code editor (like replit, codepen, codesandbox etc.) if possible and a GitHub repository if not. The process may help you discover the underlying issue (or realize that it’s not an issue with the project). It will also make it easier for maintainers to help you resolve the problem.
2. Your question must be well-documented and you should provide the minimum code required to reproduce the problem. When possible always provide a running example to that gives evidence of the issue.
3. We do this in our spare time. Please respect our team.
4. Just because it is urgent for you does mean that it is urgent for the whole Tiledesk product or community
5. Please answer their questions patiently and help them try and understand your problem
6. Being rude to them will not help you at all
7. Please note that posting the same question in several channels will not help you
8. Don't open a bug yet. When you ask in the channels or forums then devs or other community helpers will tell you if you really need to open an issue. Frequently if there really is a problem you won't be the first one to experience it, so always check the forum carefully for duplicates. Use lots of different search terms and make sure you check closed Issues as well (see below).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.tiledesk.com/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.