Javascript API: Listeners/Events
These event will triggers only when Tiledesk Widget fired some event in a specific situation. Once it's up, you'll be able to do something you need in the fanction handler.
window.Tiledesk(event_name, handler)
Register an event handler to an event type.
event_name | description |
|---|---|
onLoadParams | Fired when the parameters are loaded*. |
onInit | Fired when the widget is initialized |
onAuthStateChanged | The event is generated when the user logs in or logs out |
onOpen | Fired when the widget is open |
onClose | Fired when the widget is closed |
onBeforeMessageSend | Fired before the message sending. |
onAfterMessageSend | This event is generated after the message has been sent. |
onOpenEyeCatcher | Fired when the callout box is open |
onClosedEyeCatcher | Fired when the callout box is closed |
onCloseMessagePreview | Fired when the user click on close button in message preview while new message is received and widget is closed |
onNewConversationComponentInit | Fired just after a new conversation is initialized |
onBeforeDepartmentsFormRender | Fired just before rendering Departments in the Departments view |
onMessageCreated | Fired when the widget receive a message |
onNewConversation | Fired when the widget start a new conversation |
onConversationUpdated | Fired when the widget receive a conversation update |
*This event will be fired before the tiledesk parameters is loaded. Use this event to change at runtime your Tiledesk settings.
onLoadParams -> onInit -> onAuthStateChanged
The handler will have the signature function(event_data).
Arguments:
Parameter | Type | Required | Description |
|---|---|---|---|
event_name | String | YES | Event name to bind to |
handler | Function | YES | Function with the signature function(event_data) |
Parameter | Type | Description |
|---|---|---|
detail.default_settings | Object | the constructor default settings |
Ex. Logging of widget events
<script type="application/javascript">
window.Tiledesk('onBeforeMessageSend', function(event_data) {
var message = event_data.detail.message;
console.log("onBeforeMessageSend called ", message);
});
window.Tiledesk('onAfterMessageSend', function(event_data) {
var message = event_data.detail.message;
console.log("onAfterMessageSend called ", message);
});
</script>
Ex. Widget with visitor fullname and email from localStorage
<script type="application/javascript">
//set fullname to localstorage
localStorage.setItem("user_fullname", "Andrea from localStorage");
localStorage.setItem("user_email", "[email protected]");
window.Tiledesk('onLoadParams', function(event_data) {
window.tiledeskSettings.userFullname = localStorage.getItem("user_fullname");
window.tiledeskSettings.userEmail = localStorage.getItem("user_email");
});
</script>
Ex. Widget with welcome message with current date
<script type="application/javascript">
window.Tiledesk('onLoadParams', function(event_data) {
window.tiledeskSettings.welcomeMsg = " Hello at: " + new Date().toLocaleString();
});
</script>
This event will be fired before the message sending. Use this event to add user information or custom attributes to your chat message.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail.message | Object | the message that is being sent |
Ex. Programmatic setting custom user metadata
<script type="application/javascript">
window.Tiledesk('onBeforeMessageSend', function(event_data) {
var message = event_data.detail.message;
message.attributes.userCompany = "Frontiere21";
});
</script>
Ex. Add a custom attribute (page title) to the message.
<script type="application/javascript">
window.Tiledesk('onBeforeMessageSend', function(event_data) {
var message = event_data.detail.message;
message.attributes.pagetitle = document.title;
});
</script>
This event is generated after the message has been sent.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail.message | Object | the message that was sent |
Ex:
<script type="application/javascript">
window.Tiledesk('onAfterMessageSend', function(event_data) {
var message = event_data.detail.message;
console.log("onAfterMessageSend called ", message);
});
</script>
This event is generated when the authentication state changed (Ex: user sign-in, user logout, etc.) Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail | Object | the auth event |
Auth Event description:
Parameter | Type | Description |
|---|---|---|
event | string | Possible values: 'online' when user is logged in, 'offline' when user is logged out |
isLogged | boolean | Possible values: true if the user is logged, false if not logged |
user_id | string | The current user identifier |
global | object | An object with all the widget global parameters |
default_settings | object | The initial widget config parameters (window.tiledeskSettings) |
appConfigs | object | The remote widget config parameters obtained from the remote Tiledesk server |
Ex. :
<script type="application/javascript">
window.Tiledesk('onAuthStateChanged', function (event_data) {
console.log("onAuthStateChanged ----> ", event_data.detail.event);
if (!event_data.detail.isLogged) {
console.log("NOT logged");
window.tiledesk.signInWithCustomToken("JWT CHANGE IT");
} else {
console.log("logged in");
}
});
</script>
This event is generated before rendering the Departments selection View. Use this event if you want to filter the default Departments list based on some conditions.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail.departments | Object | the array of the default Departments |
Ex. :
In the following example Departments are filtered based on the current widget language. Actually a Department doesn't provide a specific "language" field. In this example Department language is put in the Department description field. Attention you can modify the departments array only by reference.
<script type="application/javascript">
window.Tiledesk('onBeforeDepartmentsFormRender', function(event_data) {
var departments = event_data.detail.departments;
var lang = window.tiledesk.angularcomponent.component.g.lang;
if (lang && lang === 'en') {
var new_deps = departments.filter(function(dep) {
if (dep.description && dep.description.includes('English')) {
return dep;
}
});
} else {
var new_deps = departments.filter(function(dep) {
if (dep.description && dep.description.includes('French')){
return dep;
}
});
}
//modify the department array by reference
departments.length=0; //empty the array
console.log("new_deps",new_deps);
new_deps.forEach(function(d) { //populate the department array
departments.push(d);
});
});
</script>
This event is generated as soon as a new conversation view is rendered. Use this event if you want to execute some actions on a Conversation start.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail.newConvId | Object | the id of the conversation that fired the event |
Ex. :
In the following example a hidden message is sent as soon as a conversation starts. Sending a hidden message is useful to fire a bot welcome message, if one is invited in the conversation.
<script type="application/javascript">
window.Tiledesk('onNewConversationComponentInit', function(event_data) {
const message = 'hello';
const recipientId = event_data.detail.newConvId;
const recipientFullname = 'Owner';
const type = 'text';
const metadata = {};
const attributes = {test:'test attributes', subtype: 'info'};
window.tiledesk.sendSupportMessage(
message,
recipientId,
recipientFullname,
type,
metadata,
attributes
)
});
}
</script>
This event is generated when the widget receive a message.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail | Object | the message that was received |
Ex. :
<script type="application/javascript">
window.Tiledesk('onMessageCreated', function(event_data) {
var message = event_data.detail;
console.log("TRIGGER onMessageCreated -> ", message);
});
</script>
This event is generated when the widget receive a conversation update.
Important payload of event_data:
Parameter | Type | Description |
|---|---|---|
detail | Object | the conversation that was received |
Example:
<script type="application/javascript">
var now = Date.now();
window.Tiledesk('onConversationUpdated', function(event_data) {
var dateConvUpdate = event_data.detail.conversation.timestamp
console.log(" TRIGGER onConversationUpdated -> ", event_data.detail.conversation);
console.log("now-> ", now);
console.log("dateConvUpdate-> ", dateConvUpdate);
if(now < dateConvUpdate){
console.log(" New conversation!!!");
}
});
</script>
Last modified 1yr ago