Groups

The Group model
Key
Type
Description
id
String
The unique identifier for the group which is given by Tiledesk.
name
String
The group name.
members
Array
The group members
trashed
Boolean
Determine if the group is deleted
attributes
Object
The custom attributes which are set for the group.
createdAt
String
The time when the group was created.
updatedAt
String
The time when the group was updated.
createdBy
String
The unique identifier of the row creator
id_project
String
The unique identifier of the project
get
Get all groups
https://api.tiledesk.com/v2/:project_id/groups
Allows an account to list all the groups of the project.
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Response
200: OK
[
   {
      "_id":"5c34b5149f22a7001681e887",
      "updatedAt":"2019-01-08T14:35:09.621Z",
      "createdAt":"2019-01-08T14:35:00.625Z",
      "name":"gruppo1",
      "trashed":false,
      "id_project":"5b55e806c93dde00143163dd",
      "createdBy":"5ab0f3fa57066e0014bfd71e",
      "__v":0,
      "members":[
         "5ad5bd40c975820014ba9009"
      ]
   },
   {
      "_id":"5c34b52a9f22a7001681e888",
      "updatedAt":"2019-01-08T14:35:29.678Z",
      "createdAt":"2019-01-08T14:35:22.489Z",
      "name":"gruppo2",
      "trashed":false,
      "id_project":"5b55e806c93dde00143163dd",
      "createdBy":"5ab0f3fa57066e0014bfd71e",
      "__v":0,
      "members":[
         "5ab0f3fa57066e0014bfd71e"
      ]
   }
]
Example
curl -v -X GET -u andrea.leo@f21.it:123456 https://api.tiledesk.com/v2/5b55e806c93dde00143163dd/groups
get
Get the group by id
https://api.tiledesk.com/v2/:project_id/groups/:id
Fetche the group by his or her id
Request
Response
Request
Path Parameters
id
required
string
the group identifier
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Response
200: OK
  {
   "_id":"5c34b52a9f22a7001681e888",
   "updatedAt":"2019-01-08T14:35:29.678Z",
   "createdAt":"2019-01-08T14:35:22.489Z",
   "name":"gruppo2",
   "trashed":false,
   "id_project":"5b55e806c93dde00143163dd",
   "createdBy":"5ab0f3fa57066e0014bfd71e",
   "__v":0,
   "members":[
      "5ab0f3fa57066e0014bfd71e"
   ]
}
Example:
curl -v -X GET -u andrea.leo@f21.it:123456 https://api.tiledesk.com/v2/5b55e806c93dde00143163dd/groups/5c34b52a9f22a7001681e888
post
Create a new group
https://api.tiledesk.com/v2/:project_id/groups
Allows to add more groups.
Request
Response
Request
Path Parameters
project_id
required
string
The project_id is a unique code assigned to your project when you create it in Tiledesk
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Content-Type
required
string
use "application/json" value
Body Parameters
name
required
string
The group name
members
required
array
The group members ids.
Response
200: OK
 {
   "_id":"5c34b52a9f22a7001681e888",
   "updatedAt":"2019-01-08T14:35:29.678Z",
   "createdAt":"2019-01-08T14:35:22.489Z",
   "name":"gruppo2",
   "trashed":false,
   "id_project":"5b55e806c93dde00143163dd",
   "createdBy":"5ab0f3fa57066e0014bfd71e",
   "__v":0,
   "members":[
      "5ab0f3fa57066e0014bfd71e"
   ]
}
Example:
curl -v -X POST -H 'Content-Type: application/json' -u andrea.leo@f21.it:123456  -d '{"name":"new group1", "members":["5ab0f3fa57066e0014bfd71e"]}' https://api.tiledesk.com/v2/5b55e806c93dde00143163dd/groups
put
Update a group
https://api.tiledesk.com/v2/:project_id/groups/:id
Allows to update a group.
Request
Response
Request
Path Parameters
project_id
required
string
The project_id is a unique code assigned to your project when you create it in Tiledesk
id
required
string
The group identifier
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Content-Type
required
string
use "application/json" value
Body Parameters
name
required
string
The group name
members
required
array
The group members ids.
Response
200: OK
 {
   "_id":"5c34b52a9f22a7001681e888",
   "updatedAt":"2019-01-08T14:35:29.678Z",
   "createdAt":"2019-01-08T14:35:22.489Z",
   "name":"gruppo2",
   "trashed":false,
   "id_project":"5b55e806c93dde00143163dd",
   "createdBy":"5ab0f3fa57066e0014bfd71e",
   "__v":0,
   "members":[
      "5ab0f3fa57066e0014bfd71e"
   ]
}
Example:
curl -v -X PUT -H 'Content-Type: application/json' -u andrea.leo@f21.it:123456  -d '{"name":"new group1", "members":["5ab0f3fa57066e0014bfd71e"]}' https://api.tiledesk.com/v2/5b55e806c93dde00143163dd/groups/groups/5c34b52a9f22a7001681e888
delete
Delete a group
https://api.tiledesk.com/v2/:project_id/groups/:id
Allows to delete a group.
Request
Response
Request
Path Parameters
project_id
required
string
The project_id is a unique code assigned to your project when you create it in Tiledesk
id
required
string
The group identifier
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Response
200: OK
 {
   "_id":"5c34b52a9f22a7001681e888",
   "updatedAt":"2019-01-08T14:35:29.678Z",
   "createdAt":"2019-01-08T14:35:22.489Z",
   "name":"gruppo2",
   "trashed":false,
   "id_project":"5b55e806c93dde00143163dd",
   "createdBy":"5ab0f3fa57066e0014bfd71e",
   "__v":0,
   "members":[
      "5ab0f3fa57066e0014bfd71e"
   ]
}
Example:
curl -v -X DELETE -H 'Content-Type: application/json' -u andrea.leo@f21.it:123456  https://api.tiledesk.com/v2/5b55e806c93dde00143163dd/groups/5c34b52a9f22a7001681e888

Departments

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Webhooks

Last updated 2 months ago

Key	Type	Description
id	String	The unique identifier for the group which is given by Tiledesk.
name	String	The group name.
members	Array	The group members
trashed	Boolean	Determine if the group is deleted
attributes	Object	The custom attributes which are set for the group.
createdAt	String	The time when the group was created.
updatedAt	String	The time when the group was updated.
createdBy	String	The unique identifier of the row creator
id_project	String	The unique identifier of the project

Groups

getGet all groups

getGet the group by id

postCreate a new group

putUpdate a group

deleteDelete a group

get
Get all groups

get
Get the group by id

post
Create a new group

put
Update a group

delete
Delete a group