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Introduction
Widget
Widget SDK
Javascript API: Methods
Javascript API: Attributes
Javascript API: Listeners/Events
Widget Authentication
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Widget React integration
Widget for Android with WebView
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External Chatbot
Introduction
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Introduction
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Tutorials
All Tutorials Summary
Apps
External Channels integration flow diagram
Telegram example integration app
Dashboard & AgentChat SDK
Dashboard SDK
Agent Chat SDK
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Architecture overview
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Bot Design diagram
Multi Channel Message Flow
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Installation
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Running Tiledesk with Kubernetes using Helm
Choosing Hardware
Install Tiledesk with Firebase Chat21 Engine
Configuration
Chat21 channel configuration
Email parameters and templates configuration
Configure the logging system
Configure the Enteprise modules
Changelog
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Architecture overview

Components overview

​Chat21 is the default messaging engine of Tiledesk. Chat21 has a multi platform SDKs: native iOS and Android mobile SDKs and Web SDKs.
Widget, Web Chat and Native mobile apps are Chat21 modules.
Chat21 supports two chat engine:

Tiledesk with Google Firebase Chat21 engine

Tiledesk with RabbitMQ + MQTT Chat21 engine (beta)

image
Chat21 communicates with Tiledesk through webhooks. When a Chat21 event occurs - a new message arrives, a new member join a group, etc - a new Event is created and notified to Tiledesk Server. Chat21 then makes an HTTP POST request to send the Event to the Tiledesk webhook endpoint .

Tiledesk-server overview

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Agent Chat SDK
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Components list
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Contents
Components overview
Tiledesk with Google Firebase Chat21 engine
Tiledesk with RabbitMQ + MQTT Chat21 engine (beta)
Tiledesk-server overview