Components overview

​Chat21 is the default messaging engine of Tiledesk. Chat21 has a multi platform SDKs: native iOS and Android mobile SDKs and Web SDKs.

Widget, Web Chat and Native mobile apps are Chat21 modules.

Chat21 supports two chat engine:

• Google Firebase realtime backend database.

• ​RabbitMQ + MQTT realtime engine (beta). See the announcement here​

Tiledesk with Google Firebase Chat21 engine

Tiledesk with RabbitMQ + MQTT Chat21 engine (beta)

Chat21 communicates with Tiledesk through webhooks. When a Chat21 event occurs - a new message arrives, a new member join a group, etc - a new Event is created and notified to Tiledesk Server. Chat21 then makes an HTTP POST request to send the Event to the Tiledesk webhook endpoint .

Tiledesk-server overview