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Introduction
Widget
Web SDK
Widget Authentication
Widget Angular integration
Widget React integration
Advanced
External Chatbot
Introduction
Hello World tutorial
Chatbot to Human handoff
Send Text Buttons
Advanced Tutorials
Generate Dialogflow Google Credentials file
Rasa tutorials
APIs
REST API
NodeJS SDK
Webhooks
Realtime API
JWT Authentication
Tutorials
Apps
External Channels integration flow diagram
Telegram example integration app
Mobile SDK
Integrate Widget for Android with WebView
Integrate Widget for iOS with WKWebView
Dashboard & AgentChat SDK
Dashboard SDK
Agent Chat SDK
Architecture
Architecture overview
Components list
Bot Design diagram
Multi Channel Message Flow
Installation
Installation
Running Tiledesk using Docker Compose
Running Tiledesk with Kubernetes using Helm
Choosing Hardware
Install Tiledesk with Firebase Chat21 Engine
Configuration
Chat21 channel configuration
Email parameters and templates configuration
Configure the logging system
Configure the Enteprise modules
Changelog
Changelog updates
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Architecture overview

Components overview

​Chat21 is the default messaging engine of Tiledesk. Chat21 has a multi platform SDKs: native iOS and Android mobile SDKs and Web SDKs.
Widget, Web Chat and Native mobile apps are Chat21 modules.
Chat21 supports two chat engine:

Tiledesk with Google Firebase Chat21 engine

Tiledesk with RabbitMQ + MQTT Chat21 engine (beta)

image
Chat21 communicates with Tiledesk through webhooks. When a Chat21 event occurs - a new message arrives, a new member join a group, etc - a new Event is created and notified to Tiledesk Server. Chat21 then makes an HTTP POST request to send the Event to the Tiledesk webhook endpoint .

Tiledesk-server overview

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Agent Chat SDK
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Components list
Last modified 11mo ago
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Contents
Components overview
Tiledesk with Google Firebase Chat21 engine
Tiledesk with RabbitMQ + MQTT Chat21 engine (beta)
Tiledesk-server overview