Analytics
You can use the API to get the analytics data.
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/waiting
Get the average waiting response time
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/waiting/day/last
Get the average waiting response time of the last day
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/count
Get the conversations count of the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/status
Get the conversations count aggregated by the status field of the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/day
Get the conversations count aggregated by days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/month
Get the conversations count aggregated by months
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/week
Get the conversations count aggregated by weeks
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/hours
Get the conversations count aggregated by hours
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/duration
Get the median conversations length
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/duration
Get the median conversations length calculated over the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/satisfaction
Get the average customers rating of the conversations (Customer satisfaction)
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/hasBot/count
Get the number of the conversations handled by a bot
get
https://api.tiledesk.com/v2
/:project_id/analytics/messages/count
Get the total number of the messages sent and received during the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/messages/aggregate/day
Get the total number of the messages sent and received aggregated by days during the last 30 days