Tiledesk Docs
Tiledesk Docs
Introduction
Widget
Web SDK
Widget Authentication
Advanced
APIs
REST API
Introduction
Authentication
Requests
Leads
Messages
Activities
Projects
Team
User
Analytics
Canned responses
Tags
Events
Jwt
Chat Bots
Management Api
Webhooks
Realtime API
JWT Authentication
Tutorials
Mobile SDK
Integrate Widget for Android with WebView
Integrate Widget for iOS with WKWebView
Architecture
Architecture overview
Bot Design diagram
ChatBot
Integrate your ChatBot
Installation
Installation
Running Tiledesk with Docker Compose
Running Tiledesk with Kubernetes using Helm
Running Tiledesk from Source Code
Chat21 Installation
Open the firewall ports
Choosing Hardware
Configuration
Email parameters and templates configuration
Guide
What is a Lead
Anonymous vs Authenticated User
Manage a project
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Analytics

You can use the API to get the analytics data.

get
Get the average waiting time

https://api.tiledesk.com/v2/:project_id/analytics/requests/waiting
This is calculated over the last 30 days. You can change this value using "last" parameter.
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
authorization token. Basic Auth or JWT
Response
200: OK
....
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Canned responses
Last updated 4 months ago