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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Analytics

You can use the API to get the analytics data.

Get the average waiting response time

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/waiting

This is calculated over the last 30 days.

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

....

Get the average waiting response time of the last day

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/waiting/day/last

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count of the last 30 days

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/count

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count aggregated by the status field of the last 30 days

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/aggregate/status

With this endpoint you can get how many assigned, unassigned and archived conversations do you have.

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count aggregated by days

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/aggregate/day

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count aggregated by months

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/aggregate/month

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count aggregated by weeks

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/aggregate/week

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the conversations count aggregated by hours

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/aggregate/hours

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the median conversations length

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/duration

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the median conversations length calculated over the last 30 days

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/duration

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the average customers rating of the conversations (Customer satisfaction)

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/satisfaction

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the number of the conversations handled by a bot

GET https://api.tiledesk.com/v3/:project_id/analytics/requests/hasBot/count

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the total number of the messages sent and received during the last 30 days

GET https://api.tiledesk.com/v3/:project_id/analytics/messages/count

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

Get the total number of the messages sent and received aggregated by days during the last 30 days

GET https://api.tiledesk.com/v3/:project_id/analytics/messages/aggregate/day

Path Parameters

Name
Type
Description

project_id

string

the Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name
Type
Description

Authorization

string

Authorization token. Basic Auth or JWT. Minumun role: admin

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