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Analytics
You can use the API to get the analytics data.
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/waiting
Get the average waiting response time
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/waiting/day/last
Get the average waiting response time of the last day
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/count
Get the conversations count of the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/status
Get the conversations count aggregated by the status field of the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/day
Get the conversations count aggregated by days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/month
Get the conversations count aggregated by months
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/week
Get the conversations count aggregated by weeks
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/aggregate/hours
Get the conversations count aggregated by hours
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/duration
Get the median conversations length
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/duration
Get the median conversations length calculated over the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/satisfaction
Get the average customers rating of the conversations (Customer satisfaction)
get
https://api.tiledesk.com/v2
/:project_id/analytics/requests/hasBot/count
Get the number of the conversations handled by a bot
get
https://api.tiledesk.com/v2
/:project_id/analytics/messages/count
Get the total number of the messages sent and received during the last 30 days
get
https://api.tiledesk.com/v2
/:project_id/analytics/messages/aggregate/day
Get the total number of the messages sent and received aggregated by days during the last 30 days
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Canned responses
Last modified
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Outline
get
Get the average waiting response time
get
Get the average waiting response time of the last day
get
Get the conversations count of the last 30 days
get
Get the conversations count aggregated by the status field of the last 30 days
get
Get the conversations count aggregated by days
get
Get the conversations count aggregated by months
get
Get the conversations count aggregated by weeks
get
Get the conversations count aggregated by hours
get
Get the median conversations length
get
Get the median conversations length calculated over the last 30 days
get
Get the average customers rating of the conversations (Customer satisfaction)
get
Get the number of the conversations handled by a bot
get
Get the total number of the messages sent and received during the last 30 days
get
Get the total number of the messages sent and received aggregated by days during the last 30 days