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Analytics

You can use the API to get the analytics data.

get
Get the average waiting response time.

https://api.tiledesk.com/v2/:project_id/analytics/requests/waiting
This is calculated over the last 30 days.
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the average waiting response time of the last day

https://api.tiledesk.com/v2/:project_id/analytics/requests/waiting/day/last
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count of the last 30 days

https://api.tiledesk.com/v2/:project_id/analytics/requests/count
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count aggregated by the status field of the last 30 days

https://api.tiledesk.com/v2/:project_id/analytics/requests/aggregate/status
With this endpoint you can get how many assigned, unassigned and archived conversations do you have.
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count aggregated by days.

https://api.tiledesk.com/v2/:project_id/analytics/requests/aggregate/day
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count aggregated by months.

https://api.tiledesk.com/v2/:project_id/analytics/requests/aggregate/month
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count aggregated by weeks.

https://api.tiledesk.com/v2/:project_id/analytics/requests/aggregate/week
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the conversations count aggregated by hours.

https://api.tiledesk.com/v2/:project_id/analytics/requests/aggregate/hours
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the median conversations length.

https://api.tiledesk.com/v2/:project_id/analytics/requests/duration
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the median conversations length calculated over the last 30 days.

https://api.tiledesk.com/v2/:project_id/analytics/requests/duration
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the average customers rating of the conversations (Customer satisfaction)

https://api.tiledesk.com/v2/:project_id/analytics/requests/satisfaction
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the number of the conversations handled by a bot

https://api.tiledesk.com/v2/:project_id/analytics/requests/hasBot/count
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the total number of the messages sent and received during the last 30 days

https://api.tiledesk.com/v2/:project_id/analytics/messages/count
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....

get
Get the total number of the messages sent and received aggregated by days during the last 30 days

https://api.tiledesk.com/v2/:project_id/analytics/messages/aggregate/day
Request
Response
Request
Path Parameters
project_id
required
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Headers
Authorization
required
string
Authorization token. Basic Auth or JWT. Minumun role: admin
Response
200: OK
....
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Canned responses
Last updated 2 months ago
Contents
get
Get the average waiting response time.
get
Get the average waiting response time of the last day
get
Get the conversations count of the last 30 days
get
Get the conversations count aggregated by the status field of the last 30 days
get
Get the conversations count aggregated by days.
get
Get the conversations count aggregated by months.
get
Get the conversations count aggregated by weeks.
get
Get the conversations count aggregated by hours.
get
Get the median conversations length.
get
Get the median conversations length calculated over the last 30 days.
get
Get the average customers rating of the conversations (Customer satisfaction)
get
Get the number of the conversations handled by a bot
get
Get the total number of the messages sent and received during the last 30 days
get
Get the total number of the messages sent and received aggregated by days during the last 30 days