Conversation Messages APIs tips
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Discover how to get conversation messages using APIs. Real time synch is supported through webhooks
You can use the following APIs to get all messages relative to a conversation:
https://developer.tiledesk.com/apis/rest-api/messages#get-the-messages-of-a-request-by-id
You will get all the conversation messages.
NOTE: You must remove all the messages where sender: “system” (highlighted below) if you only need messages from end-users/humans/chatbot
If you need only the attributes setup during the conversation you can use the following endpoint:
https://api.tiledesk.com/v3/modules/tilebot/ext/parameters/requests/REQUEST-ID
Set in “Authentication” header’s field the JWT token of an Admin teammate of the project as in the following Postman example:
You can also get messages in real-time (for synchronisation purposes) configuring the provided Webhook event “Message.create” in Project-> Developer zone
