Last updated
Last updated
The Project model
GET
https://api.tiledesk.com/v3/projects/
GET
https://api.tiledesk.com/v3/projects/:project_id
GET
https://api.tiledesk.com/v3/projects/:project_id/users/availables
Return the available agents evaluating the general operating hours of the project and agents chat load (with Smart Assignment enabled)
GET
https://api.tiledesk.com/v3/projects/:project_id/isopen
PUT
https://api.tiledesk.com/v3/projects/:project_id/availables
Example:
project_id
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Authorization
string
Authorization token. Basic Auth or JWT. Minumun role: agent
project_id
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
raw
Boolean
If true only agents status is considered (the general operating hours of the project are not considered)
Authorization
string
Authorization token. Basic Auth or JWT. Minumun role: user
project_id
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Authorization
string
Authorization token. Basic Auth or JWT. Minumun role: guest
project_id
string
the Project Id is a unique code assigned to your project when you create it in Tiledesk.
Authorization
string
Authorization token. Basic Auth or JWT. Minumun role: user
widget
Object
The object containing the widget configuration parameters (See curl example)
id
String
The unique identifier for the project which is given by Tiledesk.
name
String
The project name.
activeOperatingHours
Boolena
Determine if the operating hours option is enabled
operatingHours
Object
The operating hours settings.
settings
Object
The project settings
widget
Object
The widget settings.
profile
Object
The project profile object
status
Number
The project status. Permitted values: 100 active, 0 disabled
createdAt
String
The time (ISO-8601 date string) when the project was created.
updatedAt
String
The time (ISO-8601 date string) when the project was updated.
createdBy
String
The unique identifier of the row creator
Authorization
string
Authorization token. Basic Auth or JWT. Minumun role: user