A teammate is a special user who represents a Tiledesk user invited to a project with a specific role. When you work with teammates very often you will not use the user_id of the Tiledesk user but rather the specific id of your teammate in the project. In the Tiledesk API the temamate is named project_user. For example, if you want to know your project_user in a specific project, all you have to do is call this API: Get a teammate by id.
The Team Model
The unique identifier for the teammate which is given by Tiledesk.
The teammate role. Values: owner, agent, admin, user, guest
Dermine if the teammate is available or unavailable to accept requests
The user object referenced by the teammate
Number of chats that agent is allowed to take at one time (Only Enterprise)
Number of active request for the teammate (Only Enterprise)
Determine if the teammate is busy (Only Enterprise)
The custom attributes which are set for the teammate.
A list of tags objects associated with the teammate.
The setting configurations of the teammate.
The presence info of the teammate.
Returns true if is strongly authenticated (custom-auth or email/password), false otherwise (anonymous).
Returns true if is teammate is busy, false otherwise. See Tiledesk Smart Assignment for more info.
The time (ISO-8601 date string) when the teammate was created.
The time (ISO-8601 date string) when the teammate was updated.
The unique identifier of the row creator
The unique identifier of the project
The Presence model
Presence lets you track the online and offline status of the teammates in real-time (if you use Tiledesk Websocket or Webhook) and store the information state. Possible values: online, offline. Attention: an agent passes from online to offline only when he closed all Tiledesk messaging apps (eg Agent web chat in all tabs and mobile apps).
The field user_available determines if the teammate is available or unavailable to accept requests. Attention: Agent availability changes only when the agent explicitly changes from the UI from available to unavailable. If an agent is available and logs out, the agent remains available as he may have decided to serve chats from another channel (eg. Tiledesk mobile app).