Departments
Key | Type | Description |
|---|---|---|
id | String | The unique identifier for the department which is given by Tiledesk. |
name | String | The department name. |
id_bot | Array | The bot identifier associated to the department |
routing | String | The department routing type. Permitted values: 'assigned', 'pooled' |
id_group | String | The group identifier associated to the department |
default | Boolean | Determines if it is the default department |
status | Number | The request status: VISIBLE : 1, INVISIBLE : 0 |
attributes | Object | The custom attributes which are set for the department. |
createdAt | String | The time when the department was created. |
updatedAt | String | The time when the department was updated. |
createdBy | String | The unique identifier of the row creator |
id_project | String | The unique identifier of the project |
get
https://api.tiledesk.com
/v3/:project_id/departments
Get all active departments
Example
curl -v -X GET https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments
get
https://api.tiledesk.com
/v3/:project_id/departments/allstatus
Get all departments (active or hidden)
Example
curl -v -X GET -u [email protected]:123456 https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments/allstatus
get
https://api.tiledesk.com
/v3/:project_id/departments
Get a department by id
Example
curl -v -X GET -u [email protected]:123456 https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments/5b55e806c93dde00143163df
post
https://api.tiledesk.com
/v3/:project_id/departments
Create a new department
Example:
curl -v -X POST -H 'Content-Type: application/json' -u [email protected]:123456 -d '{"name":"new department1", "routing":"pooled"}' https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments
put
https://api.tiledesk.com
/v3/:project_id/departments/:id
Update a department
Example:
curl -v -X PUT -H 'Content-Type: application/json' -u [email protected]:123456 -d '{"name":"new department1", "routing":"pooled"}' https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments/5b55e806c93dde00143163df
delete
https://api.tiledesk.com
/v3/:project_id/departments/:id
Delete a department
Example:
curl -v -X DELETE -H 'Content-Type: application/json' -u [email protected]:123456 https://api.tiledesk.com/v3/5b55e806c93dde00143163dd/departments/5b55e806c93dde00143163df
Last modified 6d ago