Canned responses
You can use the API to get or set canned response information.
The Canned respose model
Key
Type
Description
id
String
The unique identifier for the canned respose which is given by Tiledesk.
title
String
The canned respose title.
text
String
The canned respose content
attributes
Object
The custom attributes which are set for the canned respose.
createdAt
String
The time (ISO-8601 date string) when the canned respose was created.
updatedAt
String
The time (ISO-8601 date string) when the canned respose was updated.
createdBy
String
The unique identifier of the row creator
id_project
String
The unique identifier of the project
get
https://api.tiledesk.com/v2
/:project_id/canned
Get all canned responses
get
https://api.tiledesk.com/v2
/:project_id/canned/:id
Get a canned respose by id
post
https://api.tiledesk.com/v2
/:project_id/canned
Create a new canned response
put
https://api.tiledesk.com/v2
/:project_id/canned/:id
Update a canned response by id
delete
https://api.tiledesk.com/v2
/:project_id/canned/:id
Delete a canned response by id
Last modified 1yr ago