{
   "success":true,
   "token":"JWT  XYZ",
   "user":{
      "_id":"5ab11c6b83dc240014d46095",
      "email":"andrea.leo@f21.it"
   }

{
   "success":true,
   "msg":"Successfully created new user.",
   "user":{
      "_id":"5e2593f0cf6bcc00178e75f7",
      "email":"andrea.leo@f22.it",
      "emailverified":false,
      "createdAt":"2020-01-20T11:50:08.778Z",
      "updatedAt":"2020-01-20T11:50:08.778Z",
      "__v":0
   }
}

{
   "success":true,
   "token":"JWT XYZ",
   "user":{
      "_id":"5e25944ecf6bcc00178e75fa",
      "email":"a0fe493b-a19b-44a0-99ce-414c65fc20b0@tiledesk.com",
      "emailverified":false,
      "createdAt":"2020-01-20T11:51:42.115Z",
      "updatedAt":"2020-01-20T11:51:42.115Z",
      "__v":0
   }
}

{  
        ...
}

Overview

The Custom JWT authentication provider allows users to authenticate with an authentication system that is independent from Tiledesk. The external system must return a signed JSON Web Token that contains a unique ID value for the authenticated user.

Tiledesk uses the JWT to identify your application’s users and authenticate their requests but does not impose any restrictions on the external authentication system’s requirements or authentication methods.

You must set the following required fields of the user object :

• _id is the custom unique user identifier of the external authentication system.

• subject. JWTs describe their subject in the sub claim. sub must be equal to value userexternal

• audience. JWTs describe their audience in the aud claim. Must be https://tiledesk.com/projects/<YOUR_PROJECT_ID>.

Optional fields:

• firstname. It's the user firstname

• lastname. It's the user lastname

• other jwt claims.

The external authentication system must create the JWT signing the user object with the project authentication secret code. See here to obtain a Project JWT Secret: https://developer.tiledesk.com/widget/auth#generating-a-chat-shared-secret​

User object example:

{_id: "123", firstname:"andrea", lastname:"leo", email: "email2@email.com",  customAttr: "c1", sub:  "userexternal",  aud:  "https://tiledesk.com/projects/5c81593adf767b0017d1aa68'}