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Javascript API: Attributes
You can customize the widget passing the following parameters to window.tiledeskSettings object.
Javascript API:
These set of attributes modify the general widget behaviour
Attributes | Type | Description |
|---|---|---|
projectid | string | The Tiledesk project id. Find your Tiledesk ProjectID in the Tiledesk Dashboard under the Widget menu |
departmentID | string | To skip departments selection, you can set the department ID upon which the widget must start the new conversation (See the turorial here) |
welcomeTitle | string | The welcome title to show on the widget home page |
welcomeMsg | string | Set the widget welcome message |
widgetTitle | string | Set the widget title label shown in the widget header. . The default value is 'Tiledesk' |
calloutTitle | string | The title of the callout window |
calloutMsg | string | The message of the callout window |
calloutTimer | integer | Proactively open the chat windows to increase the customer engagement. Permitted values: -1 (Disabled), 0 (Immediatly) or a positive integer value (e.g. 5 (After 5 seconds), 10 (After 10 seconds)) |
logoChat | string | The url of the logo to show on the widget home page |
lang | string | An ISO 639-two-letter-code. With this configuration it is possible to force the widget lang. The widget will try to get the browser lang, if it is not possible it will use the default "en" lang |
recipientId | string | Enable the widget to open a specific conversation |
userFullname | string | Current user fullname. Set this parameter to specify the visitor fullname |
userEmail | string | Current user email address. Set this parameter to specify the visitor email address |
persistence | string | You can specify how the Authentication state persists when using the Tiledesk JS SDK. This includes the ability to specify whether a signed in user should be indefinitely persisted until explicit sign out or cleared when the window is closed. Permitted values: local, session. Default value : local. Local value indicates that the state will be persisted even when the browser window is closed. An explicit sign out is needed to clear that state. Session value indicates that the state will only persist in the current session or tab, and will be cleared when the tab or window in which the user authenticated is closed |
singleConversation | boolean | This property if true, allow you to transform widget from multi conversation channel to a single conversation channel (See more here) |
typingLocation | string | Set the location of the typing indicator between 'header' or 'content' locations. Default alue:'content'. Permitted values: 'content', 'header' |
These set of attributes modify the Widget style (i.e theme color, page position, etc.)
Attributes | Type | Description |
|---|---|---|
align | string | Make the chat available on the Right or on the Left of the screen. Permitted values: 'right', 'left'. Default value is right. |
marginX | string | Set the side margin, left or right depending on the align property. Default value : "20px" |
marginY | string | Set the distance from the page bottom margin. Default value : "20px" |
mobileMarginX | string | Set the side margin, left or right depending on the align property on mobile. Default value : "0px". (See example here) |
mobileMarginY | string | |
themeColor | string | Allows you to change the main widget's color (color of the header, color of the launcher button, other minor elements). Permitted values: Hex color codes(e.g. #87BC65) and RGB color codes (e.g. rgb(135, 188, 101)) |
themeColorOpacity | number [0..100] | Allows you to change opacity of the theme color in the widget's backgrounds (color of the header, color of the home). Permitted values: numbers from 0 to 100. Default value: 50 |
themeForegroundColor | string | Allows you to change text and icons' color. Permitted values: Hex color codes (e.g. #425635) and RGB color codes (e.g. rgb(66, 86, 53)) |
launcherWidth | string | Allow you to change launcher width dimension. Default value: "60px" |
launcherHeight | string | Allows you to change launcher height dimension. Default value: "60px" |
baloonImage | string | Allows you to change baloon image with custom image URL. Minimun size: 60x60px. Allowed image format: *.jpg, *.jpeg, *.jfif, *.JPG, *.JPE. |
baloonShape | string | Allows you to change baloon shape with custom dimension. Permitted values: string with four values (e.g. '10px 10px 10px 10px'), three values (e.g. '15px 50px 30px'), two values (e.g. '15px 50px'), one values (e.g. '15px'), percentage dimension (e.g. '10%'). Default value: "50%". |
fullscreenMode | boolean | If it is true, the chat window is open in fullscreen mode. Default value: false |
General settings for the widget
Attributes | Type | Description |
|---|---|---|
allowTranscriptDownload | boolean | Allows the user to download the chat transcript. The download button appears when the chat is closed by the operator. Default value: false |
allowReopen | boolean | Allows you to continue writing in a conversation even if it was archived by an agent or the user himself. Default value: false |
hideHeaderCloseButton | boolean | Hide the close button in the widget header. The default value is false. |
hideHeaderConversationOptionsMenu | boolean | Enable you to show/hide options menu in a conversation header. Default value: false |
hideCloseConversationOptionMenu | boolean | Enable you to show/hide 'Close chat' menu option in converation header top-right menu. Default value: false |
hideSettings | boolean | Enable you to show/hide options menu in home component. Default value: false |
openExternalLinkButton | boolean | Enable you to open or not a link in an action button externally. Default value: true |
showWaitTime | boolean | Show the expected response time from your agents in the home widget window. Default value: true. |
dynamicWaitTimeReply | boolean | Enable you to decide whether or not to share the average response time of his team. Default value: true |
showAvailableAgents | boolean | Show the available agents with avatar in the home widget window. Default value: true. |
showLogoutOption | boolean | Show the logout options in the home widget window. Default value: false. |
showAttachmentButton | boolean | Enable you to show/hide attachment button in the footer of a conversation. Default value: true |
showAllConversations | boolean | Enable you to show/hide the list of all conversations. Default value: true |
soundEnabled | boolean | Enable you to allow or not sound when new message arrived. Default value: true |
open | boolean | Set the status of the widget: true(open) or false (close). If it is *true the Widget suddenly opens right after loading. Default value: false |
isLogEnabled | boolean | Enable the widget log. The default value is false. |
logLevel | string | Allows you to change the level of the log. Value type: string. Permitted values: ‘ERR’ < ‘WARN’ < ‘INFO’ < ‘DEBUG’. Default value: ‘ERROR’ |
startFromHome | boolean | If false when loaded the widget starts directly with a new conversation. If true the widget shows the home component. Default value: true |
autoStart | boolean | Set if the widget performs an automatic anonymous authentication at the startup. Default value: true |
startHidden | boolean | Set if the widget starts in hidden mode. Default value : false |
preChatForm | boolean | You can require customers to enter information like name and email before sending a chat message by enabling the Pre-Chat form. Default value: false. |
preChatFormJson | Array | You can customize the information you request from customers in the pre-chat form before start a new conversation. (See docs) |
customAttributes | Object | You can add customAttributes to widget as a key-value object. It is required to use " " for each key-value parameter. 'userFullname' and 'userEmail' special key allow you to set user info from external. See example above here for more detail |
nativeRating | boolean | Allow you to show or not widget rating page. Default value: true |
showInfoMessage | string | You can show/hide an info message in a conversion by specifying a comma separated list of keys. The keys in question are: 'MEMBER_JOINED_GROUP' to manage the information of when an agent is added to your conversion; 'MEMBER_LEFT_GROUP' to manage the information of when an agent left the conversation; 'CHAT_CLOSED' to manage the information of when a chat is closed; 'CHAT_REOPENED' to manage the information of when a chat already archived is subsequently reopened; 'TOUCHING_OPERATOR' to manage the information of when a conversation is assigned to an agent; 'LEAD_UPDATED' to manage an update of the widget user's name and email . Ex: 'MEMBER_JOINED_GROUP,CHAT_CLOSED': allows you to see information about the joining of an agent within a conversation and when the current chat is archived. Default value: 'MEMBER_JOINED_GROUP' |
restartConversation | boolean | This property if true, only when singleConversation is enabled, allow you to start always a new conversation at each page refresh or widget restart.Default value: false |
participants | boolean | This property if true allow you to talk only with specif user passed as a comma separated list of ids. Ex: 'ID_user1,ID_user2' |
fileUploadAccept | string | This define which file types is allowed to be upload by the user as an attachment. It takes as its value a comma-separated list of one or more file types. See more here. Default value: 'image/*,.pdf,.txt' |
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These set of attributes modify the Widget style for messages (i.e. message background color, text color, buttons color etc.)
Attributes | Type | Description |
|---|---|---|
bubbleSentBackground* | string | Allow you to change the bubble sent message background color. Permitted values: Hex color codes (e.g. #2a6ac1) and RGB color codes (e.g. rgb(42, 106, 193)) |
bubbleSentTextColor* | string | Allow you to change the bubble sent message text color. Permitted values: Hex color codes (e.g. #ffffff) and RGB color codes (e.g. rgb(255, 255, 255)) |
bubbleReceivedBackground | string | Allow you to change the bubble received message background color. Permitted values: Hex color codes (e.g. #f7f7f7) and RGB color codes (e.g. rgb(247, 247, 247)) |
bubbleReceivedTextColor | string | Allow you to change the bubble received message text color. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26)) |
fontSize | string | allow you to change the font size of bubble messages. Permitted values: medium |xx-small| x-small | small | large | x-large | xx-large | smaller | larger | length |%. Default value : "1.4em" |
buttonFontSize | string | Allow you to change the font size of all the attachment buttons of a message. Permitted values: medium |xx-small| x-small | small | large | x-large | xx-large | smaller | larger | length |%. Value type: string. Default value: "15px" |
buttonBackgroundColor | string | Allow you to change the background color of all the attachment buttons of a message. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26)) |
buttonTextColor* | string | Allow you to change the text color of all the attachment buttons of a message. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26)) |
buttonHoverBackgroundColor* | string | Allow you to change the background color of all the attachment buttons of a message when when you mouse over them. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26)) |
buttonHoverTextColor | string | Allow you to change the text color of all the attachment buttons of a message when when you mouse over them. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26)) |
*These properties if not provided will automatically be calculate starting from themeColor value
These set of attributes can manage the visibility of the widget on mobile and desktop platforms
Attributes | Type | Description |
|---|---|---|
displayOnDesktop* | boolean | Allow you to display/hide widget on desktop. Default value: true |
onPageChangeVisibilityDesktop* | string | Allow to decide the widget status (opened or closed) when the page is loaded or changed on web browser. You can always open the widget, always close the widget or restore the last status of it (if closed, stay close; if opened, open it).Permitted values: 'open' , 'close', 'last'. Default value: 'close' |
displayOnMobile | boolean | Allow you to display/hide widget on mobile. Default value: true |
onPageChangeVisibilityMobile | string | Allow to decide the widget status (opened or closed) when the page is loaded or changed on web browser. You can always open the widget, always close the widget or restore the last status of it (if closed, stay close; if opened, open it).Permitted values: 'open' , 'close', 'last'. Default value: 'close' |
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Message style attributes helper schema
(available only in widget.tiledeskSettings object)
These set of attributes allow the owner to be reachable in their own social media channels (whatsapp businness, facebook messanger page, telegram). Buttons, when available, will be shown at the bottom of the home page, as displayed below.
Social channels position
Attributes | Type | Description |
|---|---|---|
whatsappNumber | boolean | This property allows the user of the widget to start a conversation on your official whatsapp business account |
messangerPageTitle | boolean | This property allows the user of the widget to start a conversation on your official Facebook Page with Messanger |
telegramUsername | boolean | This property allows the user of the widget to start a conversation on your official Telegram account |
Attributes | Type | Description |
|---|---|---|
isShown | string | This property returns the visibility of the whole widget including the widget ballon. If true the widget is visible otherwise (false) the widget is hidden. Use window.tiledesk.show() and window.tiledesk.hide() methods to change the widget visibility |
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You can also pass the above configurations as a Url parameter with the tiledesk_ prefix. For example:
https://widget.tiledesk.com/v6/assets/twp/index.html?tiledesk_projectid=<YOUR_PROJECT_ID>&tiledesk_isOpen=true&tiledesk_align=right&project_name=Assistente%20Virtuale
<script type="application/javascript">
window.tiledeskSettings =
{
projectid: "6480a7f683b1e1001370a6b1",
userFullname: "Andrea Leo",
userEmail: "[email protected]"
};
(function(d, s, id) {
var w=window; var d=document; var i=function(){i.c(arguments);};
i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;
var js, fjs=d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js=d.createElement(s);
js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
fjs.parentNode.insertBefore(js, fjs);
}(document,'script','tiledesk-jssdk'));
</script>
<script type="application/javascript">
window.tiledeskSettings =
{
projectid: "6480a7f683b1e1001370a6b1",
preChatForm: true,
align: 'left'
};
(function(d, s, id) {
var w=window; var d=document; var i=function(){i.c(arguments);};
i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;
var js, fjs=d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js=d.createElement(s);
js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
fjs.parentNode.insertBefore(js, fjs);
}(document,'script','tiledesk-jssdk'));
</script>
Widget allow you to pass some custom attributes as key-value object in window.tiledeksSettings object or as a Url parameter with the tiledesk_customAttributes prefix.
<script type="application/javascript">
window.tiledeskSettings =
{
projectid: "6480a7f683b1e1001370a6b1",
align: 'left',
customAttributes: {
"user_country": "Italy",
"user_code": "E001"
}
};
(function(d, s, id) {
var w=window; var d=document; var i=function(){i.c(arguments);};
i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;
var js, fjs=d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js=d.createElement(s);
js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
fjs.parentNode.insertBefore(js, fjs);
}(document,'script','tiledesk-jssdk'));
</script>
customAttributes is shown in conversation detail as payload key under attributes accordion as shown above
customAttributes location
Set 'userFullname' or 'userEmail' special key to manage user information from external (e.g. from your mobile app after an internal login). Above example of how to set it:
<script type="application/javascript">
window.tiledeskSettings =
{
projectid: "6480a7f683b1e1001370a6b1",
align: 'left',
customAttributes: {
"userFullname": "Andrea Leo",
"userEmail": "[email protected]"
}
};
(function(d, s, id) {
var w=window; var d=document; var i=function(){i.c(arguments);};
i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;
var js, fjs=d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js=d.createElement(s);
js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
fjs.parentNode.insertBefore(js, fjs);
}(document,'script','tiledesk-jssdk'));
</script>