Javascript API: Attributes

Configuration with tiledeskSettings

You can customize the widget passing the following parameters to window.tiledeskSettings object.

Javascript API:

Visual Attributes

These set of attributes modify the general widget behaviour

Attributes	Type	Description
projectid	string	The Tiledesk project id. Find your Tiledesk ProjectID in the Tiledesk Dashboard under the Widget menu
departmentID	string	To skip departments selection, you can set the department ID upon which the widget must start the new conversation (See the turorial here)
welcomeTitle	string	The welcome title to show on the widget home page
welcomeMsg	string	Set the widget welcome message
widgetTitle	string	Set the widget title label shown in the widget header. . The default value is 'Tiledesk'
calloutTitle	string	The title of the callout window
calloutMsg	string	The message of the callout window
calloutTimer	integer	Proactively open the chat windows to increase the customer engagement. Permitted values: -1 (Disabled), 0 (Immediatly) or a positive integer value (e.g. 5 (After 5 seconds), 10 (After 10 seconds))
logoChat	string	The url of the logo to show on the widget home page
lang	string	An ISO 639-two-letter-code. With this configuration it is possible to force the widget lang. The widget will try to get the browser lang, if it is not possible it will use the default "en" lang
recipientId	string	Enable the widget to open a specific conversation
userFullname	string	Current user fullname. Set this parameter to specify the visitor fullname
userEmail	string	Current user email address. Set this parameter to specify the visitor email address
persistence	string	You can specify how the Authentication state persists when using the Tiledesk JS SDK. This includes the ability to specify whether a signed in user should be indefinitely persisted until explicit sign out or cleared when the window is closed. Permitted values: local, session. Default value : local. Local value indicates that the state will be persisted even when the browser window is closed. An explicit sign out is needed to clear that state. Session value indicates that the state will only persist in the current session or tab, and will be cleared when the tab or window in which the user authenticated is closed
singleConversation	boolean	This property if true, allow you to transform widget from multi conversation channel to a single conversation channel (See more here)
typingLocation	string	Set the location of the typing indicator between 'header' or 'content' locations. Default alue:'content'. Permitted values: 'content', 'header'

Style Attributes

These set of attributes modify the Widget style (i.e theme color, page position, etc.)

Attributes	Type	Description
align	string	Make the chat available on the Right or on the Left of the screen. Permitted values: 'right', 'left'. Default value is right.
marginX	string	Set the side margin, left or right depending on the align property. Default value : "20px"
marginY	string	Set the distance from the page bottom margin. Default value : "20px"
mobileMarginX	string	Set the side margin, left or right depending on the align property on mobile. Default value : "0px". (See example here)
mobileMarginY	string	Set the distance from the page bottom margin on mobile. Default value : "0px". (See example here)
themeColor	string	Allows you to change the main widget's color (color of the header, color of the launcher button, other minor elements). Permitted values: Hex color codes(e.g. #87BC65) and RGB color codes (e.g. rgb(135, 188, 101))
themeColorOpacity	number [0..100]	Allows you to change opacity of the theme color in the widget's backgrounds (color of the header, color of the home). Permitted values: numbers from 0 to 100. Default value: 50
themeForegroundColor	string	Allows you to change text and icons' color. Permitted values: Hex color codes (e.g. #425635) and RGB color codes (e.g. rgb(66, 86, 53))
launcherWidth	string	Allow you to change launcher width dimension. Default value: "60px"
launcherHeight	string	Allows you to change launcher height dimension. Default value: "60px"
baloonImage	string	Allows you to change baloon image with custom image URL. Minimun size: 60x60px. Allowed image format: *.jpg, *.jpeg, *.jfif, *.JPG, *.JPE.
baloonShape	string	Allows you to change baloon shape with custom dimension. Permitted values: string with four values (e.g. '10px 10px 10px 10px'), three values (e.g. '15px 50px 30px'), two values (e.g. '15px 50px'), one values (e.g. '15px'), percentage dimension (e.g. '10%'). Default value: "50%".
fullscreenMode	boolean	If it is true, the chat window is open in fullscreen mode. Default value: false

General settings attributes

General settings for the widget

Attributes	Type	Description
allowTranscriptDownload	boolean	Allows the user to download the chat transcript. The download button appears when the chat is closed by the operator. Default value: false
allowReopen	boolean	Allows you to continue writing in a conversation even if it was archived by an agent or the user himself. Default value: false
hideHeaderCloseButton	boolean	Hide the close button in the widget header. The default value is false.
hideHeaderConversationOptionsMenu	boolean	Enable you to show/hide options menu in a conversation header. Default value: false
hideCloseConversationOptionMenu	boolean	Enable you to show/hide 'Close chat' menu option in converation header top-right menu. Default value: false
hideSettings	boolean	Enable you to show/hide options menu in home component. Default value: false
openExternalLinkButton	boolean	Enable you to open or not a link in an action button externally. Default value: true
showWaitTime	boolean	Show the expected response time from your agents in the home widget window. Default value: true.
dynamicWaitTimeReply	boolean	Enable you to decide whether or not to share the average response time of his team. Default value: true
showAvailableAgents	boolean	Show the available agents with avatar in the home widget window. Default value: true.
showLogoutOption	boolean	Show the logout options in the home widget window. Default value: false.
showAttachmentButton	boolean	Enable you to show/hide attachment button in the footer of a conversation. Default value: true
showAllConversations	boolean	Enable you to show/hide the list of all conversations. Default value: true
soundEnabled	boolean	Enable you to allow or not sound when new message arrived. Default value: true
open	boolean	Set the status of the widget: true(open) or false (close). If it is *true the Widget suddenly opens right after loading. Default value: false
isLogEnabled	boolean	Enable the widget log. The default value is false.
logLevel	string	Allows you to change the level of the log. Value type: string. Permitted values: ‘ERR’ < ‘WARN’ < ‘INFO’ < ‘DEBUG’. Default value: ‘ERROR’
startFromHome	boolean	If false when loaded the widget starts directly with a new conversation. If true the widget shows the home component. Default value: true
autoStart	boolean	Set if the widget performs an automatic anonymous authentication at the startup. Default value: true
startHidden	boolean	Set if the widget starts in hidden mode. Default value : false
preChatForm	boolean	You can require customers to enter information like name and email before sending a chat message by enabling the Pre-Chat form. Default value: false.
preChatFormJson	Array	You can customize the information you request from customers in the pre-chat form before start a new conversation. (See docs)
customAttributes	Object	You can add customAttributes to widget as a key-value object. It is required to use " " for each key-value parameter. 'userFullname' and 'userEmail' special key allow you to set user info from external. See example above here for more detail
nativeRating	boolean	Allow you to show or not widget rating page. Default value: true
showInfoMessage	string	You can show/hide an info message in a conversion by specifying a comma separated list of keys. The keys in question are: 'MEMBER_JOINED_GROUP' to manage the information of when an agent is added to your conversion; 'MEMBER_LEFT_GROUP' to manage the information of when an agent left the conversation; 'CHAT_CLOSED' to manage the information of when a chat is closed; 'CHAT_REOPENED' to manage the information of when a chat already archived is subsequently reopened; 'TOUCHING_OPERATOR' to manage the information of when a conversation is assigned to an agent; 'LEAD_UPDATED' to manage an update of the widget user's name and email . Ex: 'MEMBER_JOINED_GROUP,CHAT_CLOSED': allows you to see information about the joining of an agent within a conversation and when the current chat is archived. Default value: 'MEMBER_JOINED_GROUP'
restartConversation	boolean	This property if true, only when singleConversation is enabled, allow you to start always a new conversation at each page refresh or widget restart.Default value: false
participants	boolean	This property if true allow you to talk only with specif user passed as a comma separated list of ids. Ex: 'ID_user1,ID_user2'
fileUploadAccept	string	This define which file types is allowed to be upload by the user as an attachment. It takes as its value a comma-separated list of one or more file types. See more here. Default value: 'image/*,.pdf,.txt'

Message Style Attributes

These set of attributes modify the Widget style for messages (i.e. message background color, text color, buttons color etc.)

Attributes	Type	Description
bubbleSentBackground*	string	Allow you to change the bubble sent message background color. Permitted values: Hex color codes (e.g. #2a6ac1) and RGB color codes (e.g. rgb(42, 106, 193))
bubbleSentTextColor*	string	Allow you to change the bubble sent message text color. Permitted values: Hex color codes (e.g. #ffffff) and RGB color codes (e.g. rgb(255, 255, 255))
bubbleReceivedBackground	string	Allow you to change the bubble received message background color. Permitted values: Hex color codes (e.g. #f7f7f7) and RGB color codes (e.g. rgb(247, 247, 247))
bubbleReceivedTextColor	string	Allow you to change the bubble received message text color. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26))
fontSize	string	allow you to change the font size of bubble messages. Permitted values: medium |xx-small| x-small | small | large | x-large | xx-large | smaller | larger | length |%. Default value : "1.4em"
buttonFontSize	string	Allow you to change the font size of all the attachment buttons of a message. Permitted values: medium |xx-small| x-small | small | large | x-large | xx-large | smaller | larger | length |%. Value type: string. Default value: "15px"
buttonBackgroundColor	string	Allow you to change the background color of all the attachment buttons of a message. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26))
buttonTextColor*	string	Allow you to change the text color of all the attachment buttons of a message. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26))
buttonHoverBackgroundColor*	string	Allow you to change the background color of all the attachment buttons of a message when when you mouse over them. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26))
buttonHoverTextColor	string	Allow you to change the text color of all the attachment buttons of a message when when you mouse over them. Permitted values: Hex color codes (e.g. #1a1a1a) and RGB color codes (e.g. rgb(26, 26, 26))

*These properties if not provided will automatically be calculate starting from themeColor value

Widget visibility

These set of attributes can manage the visibility of the widget on mobile and desktop platforms

Attributes	Type	Description
displayOnDesktop*	boolean	Allow you to display/hide widget on desktop. Default value: true
onPageChangeVisibilityDesktop*	string	Allow to decide the widget status (opened or closed) when the page is loaded or changed on web browser. You can always open the widget, always close the widget or restore the last status of it (if closed, stay close; if opened, open it).Permitted values: 'open' , 'close', 'last'. Default value: 'close'
displayOnMobile	boolean	Allow you to display/hide widget on mobile. Default value: true
onPageChangeVisibilityMobile	string	Allow to decide the widget status (opened or closed) when the page is loaded or changed on web browser. You can always open the widget, always close the widget or restore the last status of it (if closed, stay close; if opened, open it).Permitted values: 'open' , 'close', 'last'. Default value: 'close'

Message style attributes helper schema

Social channels Attributes

(available only in widget.tiledeskSettings object)

These set of attributes allow the owner to be reachable in their own social media channels (whatsapp businness, facebook messanger page, telegram). Buttons, when available, will be shown at the bottom of the home page, as displayed below.

Social channels position

Attributes	Type	Description
whatsappNumber	boolean	This property allows the user of the widget to start a conversation on your official whatsapp business account
messangerPageTitle	boolean	This property allows the user of the widget to start a conversation on your official Facebook Page with Messanger
telegramUsername	boolean	This property allows the user of the widget to start a conversation on your official Telegram account

Ready-only properties

Attributes	Type	Description
isShown	string	This property returns the visibility of the whole widget including the widget ballon. If true the widget is visible otherwise (false) the widget is hidden. Use window.tiledesk.show() and window.tiledesk.hide() methods to change the widget visibility

Configuration using URL parameters

You can also pass the above configurations as a Url parameter with the tiledesk_ prefix. For example:

https://widget.tiledesk.com/v6/assets/twp/index.html?tiledesk_projectid=<YOUR_PROJECT_ID>&tiledesk_isOpen=true&tiledesk_align=right&project_name=Assistente%20Virtuale

Examples

Example 1. Widget with user fullname and email

<script type="application/javascript">
  window.tiledeskSettings = 
    {
      projectid: "6480a7f683b1e1001370a6b1",
      userFullname: "Andrea Leo",
      userEmail: "[e-mail]"
    };
    (function(d, s, id) {
        var w=window; var d=document; var i=function(){i.c(arguments);}; 
        i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i; 
        var js, fjs=d.getElementsByTagName(s)[0]; 
        if (d.getElementById(id)) return; 
        js=d.createElement(s); 
        js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
        fjs.parentNode.insertBefore(js, fjs);
    }(document,'script','tiledesk-jssdk'));
</script>

Example 2. Widget with preChatForm and left alignment:

<script type="application/javascript">
  window.tiledeskSettings = 
    {
      projectid: "6480a7f683b1e1001370a6b1",
      preChatForm: true,
      align: 'left'
    };
    (function(d, s, id) {
        var w=window; var d=document; var i=function(){i.c(arguments);}; 
        i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i; 
        var js, fjs=d.getElementsByTagName(s)[0]; 
        if (d.getElementById(id)) return; 
        js=d.createElement(s); 
        js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
        fjs.parentNode.insertBefore(js, fjs);
    }(document,'script','tiledesk-jssdk'));
</script>

Example 3. Widget with custom attributes:

Widget allow you to pass some custom attributes as key-value object in window.tiledeksSettings object or as a Url parameter with the tiledesk_customAttributes prefix.

<script type="application/javascript">
  window.tiledeskSettings = 
    {
      projectid: "6480a7f683b1e1001370a6b1",
      align: 'left',
      customAttributes: { 
        "user_country": "Italy", 
        "user_code": "E001"
      }
    };
    (function(d, s, id) {
        var w=window; var d=document; var i=function(){i.c(arguments);}; 
        i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i; 
        var js, fjs=d.getElementsByTagName(s)[0]; 
        if (d.getElementById(id)) return; 
        js=d.createElement(s); 
        js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
        fjs.parentNode.insertBefore(js, fjs);
    }(document,'script','tiledesk-jssdk'));
</script>

customAttributes is shown in conversation detail as payload key under attributes accordion as shown above

customAttributes location

Set 'userFullname' or 'userEmail' special key to manage user information from external (e.g. from your mobile app after an internal login). Above example of how to set it:

<script type="application/javascript">
  window.tiledeskSettings = 
    {
        projectid: "6480a7f683b1e1001370a6b1",
        align: 'left',
        customAttributes: { 
          "userFullname": "Andrea Leo", 
          "userEmail": "[e-mail]"
        }
    };
    (function(d, s, id) {
        var w=window; var d=document; var i=function(){i.c(arguments);}; 
        i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i; 
        var js, fjs=d.getElementsByTagName(s)[0]; 
        if (d.getElementById(id)) return; 
        js=d.createElement(s); 
        js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v6/launch.js";
        fjs.parentNode.insertBefore(js, fjs);
    }(document,'script','tiledesk-jssdk'));
</script>