In this tutorial we will show to you a simple tutorial of how to hide widget if no agent is still available. Steps to make them is very easy:
<html>
<head>
<script type="application/javascript">
var PROJECT_ID = "<<TILEDESK_PROJECT_ID>>"
window.tiledeskSettings=
{
projectid: PROJECT_ID,
startHidden: true
};
(function(d, s, id) {
var w=window; var d=document; var i=function(){i.c(arguments);};
i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;
var js, fjs=d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js=d.createElement(s);
js.id=id; js.async=true; js.src="https://widget.tiledesk.com/6/launch.js";
fjs.parentNode.insertBefore(js, fjs);
}(document,'script','tiledesk-jssdk'));
getWidgetSettings((err, result) => {
const users_available = result['user_available']
let availability = true;
if (!users_available || users_available.length == 0) {
document.getElementById('available').innerHTML = "No one is available, widget will stay hidden!";
}
else {
document.getElementById('available').innerHTML = "Someone is available, showing widget...";
window.Tiledesk('show');
}
});
function getWidgetSettings(callback) {
const options = {
url: `https://api.tiledesk.com/v3/${projectId}/widgets`, // PROJECT ID IS ALSO USED HERE TO GET PROJECT SETTINGS
method: 'GET'
};
let xmlhttp = new XMLHttpRequest();
xmlhttp.open(options.method, options.url, true);
xmlhttp.onreadystatechange = function() {
if (callback && xmlhttp.readyState == 4 && xmlhttp.status == 200 && xmlhttp.responseText) {
try {
const json = JSON.parse(xmlhttp.responseText);
callback(null, json);
}
catch (err) {
callback(err, null);
}
}
};
xmlhttp.send(null);
}
</script>
</head>
<body>
This Tiledesk example will hide the widget if no agent is available
<div>
<b>Agents available:</b> <span id='available'>loading availability...</span>
</div>
</body>
</html>
