Webhooks

This section proposes a set of tutorial to show some common tasks you can address using this feature.

The main purpose of webhooks is call a user-defined action (in the form of an HTTP endpoint) when specific Tiledesk events occur.

The first tutorial Custom Request assignment addresses an custom assignment every time a new request is moved to a Department's pooled routing schema.

The second tutorial Request transcript on close shows how you can get your chat transcript on each closing operation (i.e. for the purpose of sending it to your remote CRM to synchronize conversations)