Contents

Manage contents of your Knowledge Bases.

The Content model

Key	Type	Description
_id	String	The unique identifier for the contents which is given by Tiledesk.
name	String	The content name.
id_project	String	The unique identifier of the project
type	String	The type of the content. Supported types: url, text, pdf, docx, faq
source	String	The content source.
content	String	The textual content of a source. Is empty if the type is not text
namespace	String	The namespace id to which the content belongs
status	Number	The content status. Admissible status: -1 (not in queue), 100 (in queue), 200 (in indexing),300 (indexed), 400 (error)

Get all contents of a knowledge base

GET https://api.tiledesk.com/v3/:project_id/kb/

Allows to list all the content of a knowledge base

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.

Query Parameters

Name	Type	Description
namespace	string	The Namespace Id is a unique code assigned to your knowledge base when you create it in Tiledesk.
status	number	(Optional) To list all content in a determined indexing status.
type	string	(Optional) To list all content of a determined status.
limit	number	(Optional) Determines the number of contents returned (used for pagination).
page	number	(Optional) Determines the number of the page (used for pagination).
sortField	string	(Optional) Determines the field on which to sort.
direction	number	(Optional) Determines the sorting direction. -1 (descending order), 1 (ascending order)
search	string	(Optional) The text to search for in the source field

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

200

{
    "count": 2,
    "query": {
        "limit": 20,
        "sortField": "updatedAt",
        "direction": -1
    },
    "kbs": [
        {
            "_id": "667941c90d6bac990eb908da",
            "id_project": "63ad512e70d5ed0012ad6286",
            "source": "Return an item",
            "type": "text",
            "__v": 0,
            "content": "Return an item content sample",
            "createdAt": "2024-06-24T09:52:09.613Z",
            "name": "Return an item",
            "namespace": "63ad512e70d5ed0012ad6286",
            "status": 300,
            "updatedAt": "2024-06-24T09:52:11.698Z"
        },
        {
            "_id": "6679419c0d6bac990eb8452f",
            "id_project": "63ad512e70d5ed0012ad6286",
            "source": "Shipping information",
            "type": "text",
            "__v": 0,
            "content": "Shipping informazione content sample.",
            "createdAt": "2024-06-24T09:51:24.835Z",
            "name": "Shipping information",
            "namespace": "63ad512e70d5ed0012ad6286",
            "status": 300,
            "updatedAt": "2024-06-24T09:51:26.278Z"
        }
    ]
}

Example

curl -v -X GET -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb?direction=-1&sortField=updatedAt&namespace=63ad512e70d5ed0012ad6286&limit=20

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Get content detail

GET https://api.tiledesk.com/v3/:project_id/kb/:content_id

Allows to get the content detail

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.
content_id	string	The content Id is a unique code assigned to your content.

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

200

{
    "_id": "66794d310d6bac990ef72ed3",
    "id_project": "63ad512e70d5ed0012ad6286",
    "source": "Shipping information",
    "type": "text",
    "__v": 0,
    "content": "Shipping information content sample.",
    "createdAt": "2024-06-24T09:51:24.835Z",
    "name": "Shipping information",
    "namespace": "63ad512e70d5ed0012ad6286",
    "status": 300,
    "updatedAt": "2024-06-24T09:51:26.278Z"
}

Example

curl -v -X GET -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb/66794d310d6bac990ef72ed3

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Add a content to a knowledge base

POST https://api.tiledesk.com/v3/:project_id/kb/

Allows to create and add a content to a specific knwoledge base

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

Request Body

Name	Type	Description
name	string	The name of the content
type	string	The type of the content. It can be text, url, pdf, docx or faq.
source	string	The source name of a content. If the content type is url, pdf or docx the source field must be the resource's url.
content	string	The content field of the content entity. Is empty if the type is url, pdf or docx. If the type is faq the content should be Question\nAnswer.
namespace	string	The namespace id to which the content belongs.

200

{
    "lastErrorObject": {
        "n": 1,
        "updatedExisting": false,
        "upserted": "6679502d0d6bac990e06c2fb"
    },
    "value": {
        "_id": "6679502d0d6bac990e06c2fb",
        "id_project": "63ad512e70d5ed0012ad6286",
        "source": "https://eu.rtmv3.tiledesk.com/api/files?path=uploads/users/63ad512170d5ed0012ad6279/files/09d40382-3755-4d87-8cb5-e345b7fcf418/my_awesome_file.pdf",
        "type": "pdf",
        "__v": 0,
        "content": "",
        "createdAt": "2024-06-24T10:53:33.368Z",
        "name": "my_awesome_file.pdf",
        "namespace": "63ad512e70d5ed0012ad6286",
        "status": -1,
        "updatedAt": "2024-06-24T10:53:33.368Z"
    }
}

Example

curl -v -X POST -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb/ -d '{"type":"pdf","source":"https://eu.rtmv3.tiledesk.com/api/files?path=uploads/users/63ad512170d5ed0012ad6279/files/09d40382-3755-4d87-8cb5-e345b7fcf418/my_awesome_file.pdf","content":"","name":"my_awesome_file.pdf","namespace":"63ad512e70d5ed0012ad6286"}'

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Add multiple URL contents to a knowledge base

POST https://api.tiledesk.com/v3/:project_id/kb/multi

Allows to add more than one content of type url to a specific knwoledge base in a single operation.

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.

Query Parameters

Name	Type	Description
namespace	string	The Namespace Id is a unique code assigned to your knowledge base when you create it in Tiledesk.

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

Request Body

Name	Type	Description
list	array	The array of URLs to be added to the knwoledge base.

200

[
    {
        "_id": "667954840d6bac990e1dc383",
        "id_project": "63ad512e70d5ed0012ad6286",
        "source": "https://mysite.com/content_1",
        "type": "url",
        "content": "",
        "createdAt": "2024-06-24T11:12:04.080Z",
        "name": "https://mysite.com/content_1",
        "namespace": "63ad512e70d5ed0012ad6286",
        "status": -1,
        "updatedAt": "2024-06-24T11:12:04.080Z"
    },
    {
        "_id": "667954840d6bac990e1dc399",
        "id_project": "63ad512e70d5ed0012ad6286",
        "source": "https://mysite.com/content_2",
        "type": "url",
        "content": "",
        "createdAt": "2024-06-24T11:12:04.080Z",
        "name": "https://mysite.com/content_2",
        "namespace": "63ad512e70d5ed0012ad6286",
        "status": -1,
        "updatedAt": "2024-06-24T11:12:04.080Z"
    },
    {
        "_id": "667954840d6bac990e1dc3be",
        "id_project": "63ad512e70d5ed0012ad6286",
        "source": "https://mysite.com/content_3",
        "type": "url",
        "content": "",
        "createdAt": "2024-06-24T11:12:04.080Z",
        "name": "https://mysite.com/content_3",
        "namespace": "63ad512e70d5ed0012ad6286",
        "status": -1,
        "updatedAt": "2024-06-24T11:12:04.080Z"
    }
]

Example

curl -v -X POST -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb/multi?namespace=63ad512e70d5ed0012ad6286 -d '{"list": [ 'https://mysite.com/content_1', 'https://mysite.com/content_2', 'https://mysite.com/content_3']}'

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Convert a sitemap in a list of URLs

POST https://api.tiledesk.com/v3/:project_id/kb/sitemap

Allows to convert a sitemap into a list of urls to be uploaded later in a single operation.

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

Request Body

Name	Type	Description
list	array	The array of URLs to be added to the knwoledge base.

200

{
    "url": "https://gethelp.tiledesk.com/sitemap.xml",
    "sites": [
        "https://gethelp.tiledesk.com/articles/activities-log/",
        "https://gethelp.tiledesk.com/articles/define-the-operating-hours/",
        "https://gethelp.tiledesk.com/articles/how-do-invite-a-teammate/",
        "https://gethelp.tiledesk.com/articles/understanding-default-roles/",
        ...
    ],
    "errors": []
}

Example

curl -v -X POST -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb/sitemap -d '{"sitemap": "https://gethelp.tiledesk.com/sitemap.xml" }'

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Delete a content from the knowledge base

DELETE https://api.tiledesk.com/v3/:project_id/kb/:content_id

Allows to delete a single content from the knowledge base.

Path Parameters

Name	Type	Description
project_id	string	The Project Id is a unique code assigned to your project when you create it in Tiledesk.
content_id	string	The Content Id is a unique code assigned to your contnet when you create it.

Headers

Name	Type	Description
Authorization	string	Authorization token. Basic Auth or JWT

200

{
    "_id": "66794d950d6bac990ef90e3d",
    "id_project": "63ad512e70d5ed0012ad6286",
    "source": "Use a Voucher",
    "type": "text",
    "__v": 0,
    "content": "Use a Voucher content sample",
    "createdAt": "2024-06-24T10:42:29.798Z",
    "name": "Use a Voucher",
    "namespace": "63ad512e70d5ed0012ad6286",
    "status": 300,
    "updatedAt": "2024-06-24T10:42:31.202Z"
}

Example

curl -v -X POST -u [e-mail]:password https://api.tiledesk.com/v3/63ad512e70d5ed0012ad6286/kb/66794d950d6bac990ef90e3d

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